Support

Support without private vault exposure.

PEARL support now opens through the live HESK desk, with account and vault help kept inside scoped support boundaries.

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Support paths

Use the support desk for setup help, account questions, downloads, billing handoff, and package-specific support. Support staff should never need broad private vault access.

Open support desk

Community

Free adapters and basic setup guidance.

Basic

Local Pro account, billing, download, and runtime help.

Priority

Studio support for client/project vault boundaries and audit-lite workflows.

Enterprise

Deployment, governance, support capsule, and authority-layer support.